Support request


Please take note of the info below before you start to enter the Support Request Form
(Incorrect or incomplete forms will not be responded to)

How to File a (Technical) Support Request ?
Filing a Support Request (SR) online is the fastest method to file an SR and is available to all customers covered by one of our support contracts or by the purchase of a support incident.
Please note: We only support products which are purchased from RF HAMDESIGN BV, The Netherlands

Very important:
We are pleased to support you and if you ask for support we will do our best to solve the problem, but.....................
We need a correct Description of your issue !.

For example:
"Our Antenna Rotator does not rotate anymore, what can i do?"
With this description we can NOT support you, we need more info

For example:
"Our Antenna Rotator does not count pulse"
With this info we can NOT support you, we need more info

The form:
Fill out the form below and send it to us
We will get back to you as soon as possible.

#1 An incomplete form will not be processed without correct RF HAMDESIGN entered invoice number of your purchase.
#2 We only support SPID / SPX rotor controller products which do have installed Firmware Version higher as v.2.0xxxxxx (Enter the appropriate Firmware Version field below)

Check Actual Firmware version. Press F2 and F button simultaneously to find out which version is installed in your controller. We will not respond to requests if the version field is left blank. Input should be: Frimware version: v.2.xxxxxx

* These fields are mandatory and should be completed correctly.

We normally respond to your support request within 3 business days.

Check your email address, no typos ?


RF HAMDESIGN and Whatsapp:

WhatsApp: +31 650 882 889

Important: before contacting us:
Only during business hours, only in english or Dutch, only for sales matters. For technical questions, technical support matters please contact us by E-Mail, see our contact RF HAMDESIGN page.

Please allow a delay of 15 minutes for the first reply.

This WhatsApp is only for TEXT / No Phone call / No Video


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