Please take note of the info below before you start to enter the Support Request Form
(Incorrect or incomplete forms will not be responded to)
How to File a (Technical) Support Request ?
Filing a Support Request (SR) online is the fastest method to file an SR and is available to all customers covered by one of our support contracts or by the purchase of a support incident.
Please note: We only support products which are purchased from RF HAMDESIGN BV, The Netherlands
We are pleased to support you and if you ask for support we will do our best to solve the problem, but.....................
We need a correct Description of your issue !.
"Our Antenna Rotator does not rotate anymore, what can i do?"
With this description we can NOT support you, we need more info
"Our Antenna Rotator does not count pulse"
With this info we can NOT support you, we need more info
Fill out the form below and send it to us
We will get back to you as soon as possible.
#1 An incomplete form will not be processed without correct RF HAMDESIGN entered invoice number of your purchase.
#2 We only support SPID / SPX rotor controller products which do have installed Firmware Version higher as v.2.0xxxxxx (Enter the appropriate Firmware Version field below)
We normally respond to your support request within 3 business days.
Check your email address, no typos ?
RF HAMDESIGN and Whatsapp:
WhatsApp: +31 650 882 889
(NO TECHNICAL SUPPORT QUESTIONS ! )
Important: before contacting us:
Only during business hours, only in english or Dutch, only for sales matters. For technical questions, technical support matters please contact us by E-Mail, see our contact RF HAMDESIGN page.
Please allow a delay of 15 minutes for the first reply.
This WhatsApp is only for text / No Phone call !