Support request

RF HAMDESIGN Support

Please take note of the info below before you start to enter the Support Request Form
(Incorrect or incomplete forms will not be responded to)


How to File a (Technical) Support Request ?
Filing a Support Request (SR) online is the fastest method to file an SR and is available to all customers covered by one of our support contracts or by the purchase of a support incident.
Please note: We only support products which are purchased from RF HAMDESIGN BV, The Netherlands

Very important:
We are pleased to support you and if you ask for support we will do our best to solve the problem, but.....................
We need a correct Description of your issue !.

For example:
"Our Antenna Rotator does not rotate anymore, what can i do?"
With this description we can NOT support you, we need more info

For example:
"Our Antenna Rotator does not count pulse"
With this info we can NOT support you, we need more info

The form:
Fill out the form below and send it to us
We will get back to you as soon as possible.


IMPORTANT:
#1 An incomplete form will not be processed without correct RF HAMDESIGN entered invoice number of your purchase.
#2 We only support SPID / SPX rotor controller products which do have installed Firmware Version higher as v.2.0xxxxxx (Enter the appropriate Firmware Version field below)

We normally respond to your support request within 3 business days.
Except for special occasions and our absence within the company, which may cause delays.

IMPORTANT:
Check your email address, no typos ?