Support request

RF HAMDESIGN Support

Please take note of the info below before you start to enter the Support Request Form
(Incorrect or incomplete forms will not be responded to)

How to File a (Technical) Support Request ?
Filing a Support Request (SR) online is the fastest method to file an SR and is available to all customers covered by one of our support contracts or by the purchase of a support incident.
Please note: We only support products which are purchased from RF HAMDESIGN BV, The Netherlands

Very important:
We are pleased to support you and if you ask for support we will do our best to solve the problem, but.....................
We need a correct Description of your issue !.

For example:
"Our Antenna Rotator does not rotate anymore, what can i do?"
With this description we can NOT support you, we need more info

For example:
"Our Antenna Rotator does not count pulse"
With this info we can NOT support you, we need more info

The form:
Fill out the form below and send it to us
We will get back to you as soon as possible.

IMPORTANT:
#1 An incomplete form will not be processed without correct RF HAMDESIGN entered invoice number of your purchase.
Open Example invoice and invoice number [229 KB]
#2 We only support SPID / SPX rotor controller products which do have installed Firmware Version higher as v.2.0xxxxxx (Enter the appropriate Firmware Version field below)

Contact name: *

E-mail: *

Invoice number of your purchase: *

* How to find invoice number ? Invoice number is the number which is placed on the official INVOICE document. Numbers from Pro-Forma invoices or Offer documents are not valid.

Country: *

For which part(s) you need support, PLease indicate all products which are connected to your system.: *

General problem description: *

What error occurred ?: *

When did the error occur ?: *

How / when the error occurred ?: *

If report SPID rotor issue: Which Firmware version is installed ?: *

Check Actual Firmware version. Press F2 and F button simultaneously to find out which version is installed in your controller. We will not respond to requests if the version field is left blank. Input should be: Frimware version: v.2.xxxxxx

Was there an unusual event that caused the error? Was the device misused ?: *

Other necessary information ?: *

Do you have suggestions for improvements to the product or documentation ?:

Upload picture if this will help to solve the issue:

* These fields are mandatory and should be completed correctly.

I have read the Terms / Disclaimer Policy and agree to the storage of my data *

We normally respond to your support request within 3 business days.
Except for special occasions and our absence within the company, which may cause delays.

IMPORTANT:
Check your email address, no typos ?

WhatsApp:......

RF HAMDESIGN and Whatsapp:

WhatsApp: +31 650 882 889
(NO TECHNICAL SUPPORT QUESTIONS ! )

Important: before contacting us:
Only during business hours, only in english or Dutch, only for sales matters. For technical questions, technical support matters please contact us by E-Mail, see our contact RF HAMDESIGN page.

Please allow a delay of 15 minutes for the first reply.

This WhatsApp is only for TEXT / No Phone call / No Video

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